Support
SonoStar's support centre brings together operator training, document downloads, OEM and ODM services and after-sales repair support, so you can get a system running sooner and get more out of it once it is in service.
Downloads
Android apps that pair with our systems and the wireless probe selection chart. Further documents are added as they become available.
View details →Certificates
Registration certificates, manufacturing and business licences, patent certificates and quality management system certification — each with its number, so you can check it with the issuing authority.
View details →OEM & ODM
One-stop customisation from probe to complete system, including ODM / OEM private labelling and joint development of patented features.
View details →FAQ
Answers to what buyers ask before ordering — how a probe connects, which specifications matter, warranty, factory documents and partnership models.
View details →Warranty & RMA
Response times, warranty terms, the repair process and service locations — what happens after the system is delivered.
View details →Shipping & Payment
Packing, carriage and commercial terms: how a system leaves the factory, which paperwork travels with it, and where the terms are written down.
View details →Frequently asked questions
Common questions about products, documentation and service
What ultrasound equipment does SonoStar manufacture?
SonoStar focuses on handheld, wearable, portable and trolley ultrasound systems, together with specialised units for veterinary, ophthalmic and bladder applications. We also supply ultrasound therapy devices, ECG monitors and a full range of probes and accessories. The complete range is listed under Products.
How does the handheld scanner connect?
The handheld scanner links wirelessly to a smartphone or tablet — no cable is needed, and the image appears directly on the mobile screen. It suits mobile settings such as emergency bedside use and primary care screening. Pairing instructions are available in the Downloads section, or our team can talk you through it.
Why do product prices show "Request a Quote"?
Medical ultrasound systems are configured to order, and the price depends on configuration, probe selection, order quantity and customisation, so a single list price would be misleading. For a specific quotation, contact us by phone, WeChat or the online form and we will assign a specialist to your enquiry.
Can SonoStar provide product customisation?
Yes. Our OEM & ODM service covers housing design, probe configuration, software interface and function modules. See the OEM & ODM page for details, or contact us with your requirements.
Where can I download manuals and product documentation?
Product documentation is available in the Downloads section. If you cannot find the document for a particular model, contact us by phone or email and we will send it to you.
How do I get technical support?
Call +86 13434822215 (Mr. Zhong, also reachable on WeChat), or email sonostar168@163.com. Our working hours are Mon-Fri 9:00-22:00, Sat 9:00-18:00(Beijing Time, GMT+8).
How can I contact SonoStar about purchasing or partnership?
Use the online form on the Contact page, or call +86 13434822215 (Mr. Zhong), add us on WeChat at 13434822215, or email sonostar168@163.com. A colleague will follow up with you directly.
Where can I buy probes and accessories?
Probes, charging accessories and other parts for each ultrasound series are listed under Probes & Accessories. You can also contact us to confirm which parts are compatible with your model.
Does SonoStar export overseas?
SonoStar products are shipped to customers and distributors in many countries and regions. Overseas customers, distributors and channel partners are welcome to get in touch through the Contact page.
What kind of company is SonoStar?
SonoStar specialises in the research, development and manufacturing of medical ultrasound imaging equipment, covering handheld, wearable, portable and trolley formats with matching probes and accessories. More about the company is available on the About Us page.
